With the exception of personalised and handmade items, your order will be posted within 10 days after receiving cleared payment, except weekends or public holidays.
For personalised and handmade items please allow an extra 3-5 business days for handling time.
We pride ourselves on creating high-quality items, and we hope that you will be 100% satisfied with your purchase. When you receive your order, please inspect it carefully to verify that all items have been received and meet your expectations.
If for any reason you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange for a Refund or Replacement. All items must be returned in their original condition and with protective packaging to minimise transit damage.
We will not be responsible for return postage costs, unless we made a mistake and sent you the wrong item or the item is unusable due to a defect. Refund/Exchanges that are not the result of a defect or a mistake where we sent you the wrong item, will require the buyer to pay return costs plus additional postage charges to resend a replacement item if applicable.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Lili